Front Desk Clerk (Bilingual English/Spanish)

Hilton Grand Vacations • Miami Beach, FL

368d

About The Position

As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards. You will ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. You will accurately input information into the computerized reservations' system to update and maintain records, access the reservation system to resolve unit availability, and assist guests with reservations or changes as required. Additionally, you will generate invoices and collect monies due through the rental program and merchandise sales, maintain safety deposit boxes, complete housekeeping and maintenance requests or work orders, and prepare and consistently restock the front desk with supplies including preparing arrival packets. You will also provide information on area attractions and resort amenities and type correspondence and reports for management as needed.

Requirements

• High School Graduate or Equivalent
• Bilingual English/Spanish
• Excellent interpersonal skills for communication with guests, owners, and co-workers.
• Open availability to adjust to schedule changes and cover shifts on short notice.
• Ability to multi-task responsibilities and prioritize duties.
• Prior customer service, cash handling, and data entry experience required.

Nice To Haves

• Prior Hospitality, Front Desk or relevant work history or related experience.

Responsibilities

• Ensure positive and memorable experiences for guests during check-in and check-out.
• Accurately input information into the computerized reservations' system.
• Access reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect payments through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders.
• Prepare and restock the front desk with supplies, including arrival packets.
• Provide information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Day 1 Benefit Eligibility
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• Paid time off
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees