Front Desk Check-In
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Front Desk Check-In member is responsible for creating an amazing, positive patient experience through patient acknowledgement and assistance in support to our Patient-Centered approach. Must be dependable and reliable. Greets, instructs, directs and schedules patients. Serves as liaison between patients and the medical support staff. Performs and follows through with assigned activities inherent to the operations and needs of the department under the direction of the Assistant Manager and/or the Administrator. Works closely with all other front desk and billing support staff to ensure efficiency and optimal delivery of services.
Requirements
- High school diploma or equivalent
- Excellent communications manners and etiquette
- Typing or word processing skills
- Excellent interpersonal skills
- Detail-orientated, organized and self-motivated
- Ability to pleasantly interact with patients, clients, payers and co-workers
- Desire to meet and exceed patient needs and expectations
- Ability to read, understand and follow oral and written directions in English
- Ability to complete assigned projects and meet deadlines
- Sufficient knowledge of grammar, punctuation and spelling to correctly enter patient information into the computer
- Ability to speak clearly and concisely
- Ability to sort and file materials correctly in alphabetical or numerical systems
- Bilingual (English/Spanish)
- Ability to use correct body mechanics in order to avoid repetitive motion and other injuries related to office work
- Knowledge of company programs, services and resources available to patients
- Computer and word processing experience a must
Nice To Haves
- Prefer one (1) year experience in a medical office position
- Knowledge of medical terminology desirable
Responsibilities
- Greets patients and visitors in a prompt, courteous and helpful manner
- Completes computer system intake at time of arrival
- Checks-in patients, verifies and updates necessary insurance information
- Verifies demographics with patient and obtains patient’s initials
- Answers insurance and balance related questions
- Pulls encounter and attaches forms if needed
- Collects from patient as needed
- Puts up the charts on the designated provider rack for MA
- Prints physical therapy schedules for the following day and notes for any first evals
- Assists patients with ambulatory difficulties
- Screens visitors and responds to routine requests for information
- Directs patients to Triage as needed
- Maintains inventory (copies) of forms used at check-in
- Informs patients if there’s waiting time delays
- Answers incoming phone calls
- Maintains work area and lobby in neat and orderly manner
- Reconciles payments with batch deposit slip
- Secures petty cash box in designated area
- Follows office scheduling policies
- Utilizes formal channels of communication to report concerns, personal requests and patient issues
- Respects patients' right to privacy and confidentiality
- Maintains an orderly and professional working atmosphere
- Reports to work properly dressed according to the approved dress code
- Adheres to guidelines concerning working hours and break periods
- Understands and follows department's organizational policies and procedures
- Assists center in prioritizing work activities, evaluating effectiveness and modifying activities when necessary
- Meets deadlines for work assignments and informs work status and progress to supervisor
- Communicates and cordially works with other staff to ensure efforts are coordinated and a high quality of service is provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
