Front Desk Bell-Person (Part-Time)

Saybrook Point Resort & Marina•Old Saybrook Center, CT

8d•$17 - $17•Onsite

About The Position

The bell-person/shuttle driver is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable in accordance with the Saybrook Point Resort & Marina mission, vision, and values. The bell person may also be responsible for parking guest vehicles in a safe manner. Weekends, Nights, and Holidays are a requirement

Requirements

Must be detail-oriented and have ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent command of the English language in communicating both verbally and non-verbally
Ability to effectively present information and respond to questions from managers, employees, members, and the public
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions, and decimals
Ability to apply common sense to carry out instructions in written, oral or diagram format
Preferred knowledge of driving standard vehicles.
Education & Experience: High School diploma, general education degree or international equivalent required.
Must have Valid Drivers License and be at least 21 years of age
Maintains all current licenses and certifications
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
Available days, evenings, weekends, holidays and extended hours as business dictates.

Nice To Haves

Previous guest service, front door or bell service experience in a luxury property preferred
Previous customer service experience preferred.

Responsibilities

Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
Conforms to AAA Four Diamond Standards.
Conducting the Bell service activities such as luggage service upon guests arrival and departure, luggage storage, message service, fax delivery, parcel and mail hand-over, information service and other related tasks.
Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any.
Extend warm welcome and appreciation to every guest/patron and any customer approaching.
Valeting of guest vehicles.
Primarily tasked in providing the hotel guests/patrons the efficient Bell service, to ensure the luggage being delivered collected, stored accurately and promptly all the time.
Opening the entry doors for guests as they arrive and depart the property.
Assisting to arrange the transportation for guest.
In charge of the lobby lighting on & off periodically.
Maintaining the fireplace.
Distributing the newspaper to long staying guest and departments concerned.
Maintain front entry to ensure area is free of dirt and debris.
During winter months, salt as needed and assist with shoveling.
Transport guests to any destination in accordance with hotel policies and rules.
Perform routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, air and water.
Notifies manager of any vehicle problems.
Log all trips.
Must notify manager of any accidents and damages to hotel vehicles.
Perform all other duties as assigned by management.
Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
Adhere to all Health and Safety policies and procedures.