Front Desk Attendant

Sentry Insurance • Stevens Point, WI

2d

About The Position

In this role, you will provide exceptional service to all guests by assisting them in a friendly, efficient, courteous and professional manner At The Inn at SentryWorld, our business is about people and the relationships we build. Our atmosphere is welcoming. And our team is genuine, dedicated, and insightful when it comes to delivering excellent service. If you enjoy forming long-lasting connections join our Front Desk team.

Requirements

• Age requirement of 21+ required
• High School Diploma
• At least 1 year of customer service experience preferred
• Positive and upbeat personality
• Strong communication, multitasking and problem-solving skills
• Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code
• Ability to work nonstandard hours including nights, weekends and holidays

Responsibilities

• Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room.
• Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions.
• Assist guests with check-out ensuring room and services are correctly accounted and process payments and post charges to guest accounts.
• Balance all cash, credit card, and check transactions at the end of each shift.
• Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner.
• Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests.

Benefits

• 401(k) plan after 1 year of service to help fund your future
• Generous Paid-Time Off plan for you to enjoy time "out of the office" as well as Holiday Pay and Floating Holidays
• Group Medical, Dental, Vision, Life Insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Associate discounted shift meals and golf rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees