Front Desk Attendant

New England Sports Hub•Somersworth, NH

13m•Onsite

About The Position

Position Overview The Front Desk Attendant is the first face our guests will see upon entering the facility and must set the standard of outstanding hospitality and customer experience. Job Summary: The Front Desk Attendant plays a crucial role of being the first point of contact for in-person, phone and digital guests. This role sets the tone for the guest experience by providing friendly service, managing check-ins, answering questions and supporting daily operations across the facility.

Requirements

Strong organizational and multitasking abilities
Effective communication skills
Proficiency in office software (Quickbooks, Paylocity, MS Office, spreadsheets, etc.) and restaurant management software (TOAST).
Ability to work under pressure and maintain a calm demeanor.
Sound problem-solving and conflict resolution skills.
Hospitality experience or customer service experience
Experience operating office phone systems including voicemail/transferring calls, etc.
Punctual and dependable
Team Player but able to work unsupervised at times.
Takes direction wellh
Trustworthy and takes pride in one’s work
Able to work while standing for extended periods of time.
Able to lift up to 25lbs and push turf equipment around.

Responsibilities

Greet visitors with enthusiasm.
Open the building on weekday mornings for our Walking Club members.
Promote The Hub by sharing information, answering questions and giving tours.
Direct guests to their area of interest/participation.
Answer phone calls and forward all inquiries to the appropriate Hub Team member.
Ensure all guests sign in for leagues and memberships.
Assist with light housekeeping to keep the entry clean, safe and welcoming including sweeping, windows, etc.
Assist team members with communication with clients such as phone calls or emails regarding team assignments, schedule changes, etc.
Attend Directors meetings, take notes and post to appropriate files.
Assist Event Coordinator with set-up or clean up.
Accept deliveries and direct them to the appropriate areas in facility.
Great guests promptly and professionally upon arrival
Check-in guests for activities
Answer phones, take messages, and respond to basic customer inquiries
Process payment for turf participants. Assist Field Marshals with turf set up
Direct guests to Fields, Concessions, Pub, Golf, restrooms, office area and any other activity areas.
Communicate with management and staff regarding guest needs or issues.
Monitor the front desk and lobby area and clean/organize as needed.
Communicate and Enforce House Policies (no food or drink on fields, no running, etc)
Assist with special events
Keep front desk work stations clean and organized