(P/T) Front Desk Attendant

USTA National Tennis Center•Queens, NY

13d•$19•Onsite

About The Position

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open. Why Work for the USTA? We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game! Come one, come all We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome! USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origion, race, color, religion, sex, sexual orientation, gender, gender idenitity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.

Requirements

Excellent customer service, phone manner, and communication skills.
Possess computer skills
Must have weekend and evening availability
Position is considered onsite and site specific at the NTC
Position is part time; max. 28 hours per week

Nice To Haves

Bilingual a plus, but not necessary
Project a professional company image at all times
Ability to remain calm and focused in fast-paced, stressful situations

Responsibilities

Practice excellent customer service standards at all times while welcome and greet all players, students, and patrons.
Assist all guests with court time and proper program/event placement.
Responsible for all POS transactions and receipts
Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system as well as assisting patrons with program registrations and program offerings.
Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds.
Assist Program’s department with the development and implementation of the PACES and Tour program including but not limited to; coordination of the site visits and school outreach.
Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner as defined by the Sr. Business Manager.
Assist in answering general phone inquiries regarding reservations, prices & information and program offerings.
Properly account for any money transactions during shift.
Operate light panels for indoor / outdoor courts and monitor usage.
Monitor court to ensure players are adhering to their scheduled time.
Update patron profiles timely and accurately.
Other duties as assigned by Front Desk Supervisor and Sr. Business Manager.
US Open duties as assigned.