Hotel Operations - Front Desk Attendant

Valley View Casino & Hotel•Valley Center, CA

17d•Onsite

About The Position

The Front Desk Attendant is responsible for promoting the success of the front desk by assisting guests throughout the check in/out, change request process while providing information regarding the Hotel, Casino and promotions. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of this job.

Requirements

High school diploma or GED equivalent.
One year of customer service experience.
Six months of cash-handling experience.
Ability to type 35 words per minute or more.
Knowledge of Microsoft Office software programs.
Ability to communicate effectively in a positive manner using English in both written and oral form.
Ability to work a flexible schedule including all shifts, weekends and holidays.
Ability to stand on a hard surface for long periods of time.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass a drug screening test.
Must be able to successfully pass applicable auditions or skill testing.

Nice To Haves

Previous front desk/reservation experience.
Previous experience with Visual One system.
Experience working in a gaming environment.
Bilingual in a second language.

Responsibilities

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
Maintain assigned bank and monies and accurate record of services.
Register guests into the Hotel following established procedures, working in coordination with other team members and departments.
Responsible for monitoring and stocking daily supplies for Front Desk as needed.
Responsible for processing retail area purchases.
Responsible for monitoring and stocking the retail areas of the Hotel and ordering product as needed.
Assist with hotel amenity deliveries to guest rooms when needed.
Assist with hotel room inspections and common area inspections as needed.
Assist guests with incoming/outgoing luggage service and ensuring delivery to proper location.
Maintain cleanliness of the Front Desk and surrounding areas.
Maintain confidentiality of guest information and hotel data.
Responsible for conducting all responsibilities in a professional and ethical manner
Responsible for maintaining a consistent, regular attendance record.
All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.