Front Desk Associate
About The Position
Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you’ll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest’s stay as memorable as the peaks they came to explore!
Requirements
- Minimum 1 year customer service experience in hospitality or related field
- Professional communication skills (verbal and written)
- Proficiency with Microsoft Office and property management systems
- Ability to lift 50 pounds for luggage assistance
Nice To Haves
- Associate’s degree in hospitality management or related field
- Previous front desk experience in upscale resort environment
- Bilingual capabilities
Responsibilities
- Execute flawless check-in/check-out procedures for owners and guests
- Serve as resort concierge for dining, activities, and local recommendations
- Handle reservation modifications and ownership inquiries
- Coordinate daily arrivals/departures with Housekeeping and Engineering
- Maintain accurate guest folios and night audit documentation
- Operate resort telephone system and switchboard
- Enforce resort policies with professionalism
- Resolve guest concerns per "End of the Line" service philosophy
- Maintain pristine front desk and retail areas
Benefits
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off - Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
