Front Desk Associate

EL1 Sports•Canonsburg, PA

33d

About The Position

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join our team. The Associate is the face of the facility, offering friendly assistance to all who enter. Responsibilities also include answering the phone, scheduling lessons, answering questions, giving directions, maintaining retail inventory, selling concessions, and managing the flow of traffic within the facility. The candidate should have a professional appearance and demeanor, be organized, and communicate clearly.

Requirements

Reliable, professional, computer literate, energetic, and friendly
Must be friendly, vibrant, and outgoing
Must be able to effectively communicate in person, via email, and via phone
Positive mindset and attitude

Nice To Haves

Knowledge and passion for baseball and softball preferred
Proficiency using Microsoft Office Suite preferred

Responsibilities

Professionally greet all individuals entering the building providing the highest level of customer service
Answer questions, provide direction, and alert staff when someone is there to meet them
Provide tours of the facility as requested
Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry log
Accept and distribute deliveries and mail
Maintain reception and restroom area, keeping it clean, and free of clutter
Maintain Program, Staff, and Facility schedule including facility programs, Powered-By training, mobile league development fall/spring, camps, mobile training, clinics, etc.
Partner with the Manager on all apparel/uniform/equipment offerings and orders via approved vendors
Manage the Retail area by receiving new products into the system, merchandising the retail area, and conducting/reporting weekly and monthly inventory counts to the finance team.
Performs other related duties as necessary or assigned