Front Desk Associate, Echo Suites

Verus Hospitality • Spartanburg, SC

13d

About The Position

As a Front Desk Associate at Verus Hospitality, you are the heartbeat of the hotel’s guest experience. From the moment a guest walks through our doors, your warm welcome, professionalism, and attention to detail shape their stay. This role isn’t just about checking people in and out — it’s about creating connections, solving problems with confidence, and being the calm in the chaos when things get busy. You’ll work as part of a team committed to excellence, communication, and creating memorable stays.

Requirements

• Prior front desk or customer service experience preferred, hotel background a plus.
• Comfortable using computers and learning new systems.
• Excellent communication and interpersonal skills.
• Calm under pressure, dependable, and eager to help others.
• A flexible schedule includes evenings, weekends, and holidays.

Responsibilities

• Provide outstanding service during guest check-in, check-in, check-out, and throughout the stay
• Handle phone calls, messages, reservations, and guest inquiries with professionalism
• Proactively resolve guest concerns and elevate issues to leadership when necessary
• Manage payments, folios, and billing with accuracy and attention to detail.
• Maintain a clean, organized front desk and lobby area.
• Support other departments as needed to deliver seamless service.
• Ensure brand and company standards are met at every guest touchpoint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed