Front Desk Agent Homewood Suites Columbus OSU

Shaner Hotels • Upper Arlington, OH

1d

About The Position

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.

Nice To Haves

• previous hotel experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and services to any guest or visitor in a friendly, professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees