Front Desk Associates AM

True North Hotel Group Inc • Fort Myers, FL

35d

About The Position

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at the TownePlace Suites in Fort Myers, FL. We offer awesome benefits and a great family culture.

Requirements

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.

Nice To Haves

• Experience in hospitality is a plus.

Responsibilities

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED