Front Desk Associate
About The Position
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, restaurant) Computer/ Technology proficiency A passion for dogs and dog health & wellness! Strength to lift up to 70 pounds; stamina to stand for long periods of time Dog handling and humane care which includes restraining and moving of dog from one work station to another. Reliable transportation Willingness to work in a smoke-free environment
Requirements
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Strength to lift up to 70 pounds; stamina to stand for long periods of time
- Dog handling and humane care which includes restraining and moving of dog from one work station to another.
- Reliable transportation
- Willingness to work in a smoke-free environment
Responsibilities
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Benefits
- Employee discounts
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Flexible schedule
- Free uniforms
- Wellness resources
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips; sales bonuses
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
