Front Desk Associate at SFA Cathedral Square

St. Francis Center•Denver, CO

1d•$21 - $23

About The Position

St. Francis Center (SFC) was established in June 1983 as a refuge for individuals experiencing homelessness in the metro Denver area. SFC programs include a drop-in day center, employment services, street outreach, and permanent supportive housing – with social services offered within each department. Across SFC programs, the individuals we serve have the opportunity to work with a variety of specialists, depending on their individual needs, to empower them to reach self-identified goals and ultimately self-sufficiency. We are currently seeking a Front Desk Associate at St. Francis Apartments at Cathedral Square, part of our Permanent Supportive Housing (PSH) department. This is a full-time position, M-F 7 am-3 pm. St. Francis Apartments at Cathedral Square is one of four SFC PSH properties that serve individuals transitioning out of homelessness, enabling them to work toward meaningful self-sufficiency after becoming housed. The Front Desk Associate will provide an accessible physical presence to assist residents, guests, and volunteers, enforce community guidelines, and support the property manager in ensuring the property complies with all legal requirements. This position will collaborate with the property management and supportive services teams to create a welcoming and safe environment.

Requirements

High School Diploma or GED
1 – 3 years of experience in an equivalent role or position
Thorough understanding, appreciation and commitment to the mission and philosophy of St. Francis Center and the Permanent Supportive Housing model.
Understanding and compassion for very low-income individuals transitioning out of homelessness.
Knowledge and experience in crisis prevention, intervention and resolution techniques and ability to match such techniques to particular circumstances.
Strong interpersonal skills to respectfully communicate effectively including skilled in conflict mediation, de-escalation and negotiation.
Excellent customer service skills and ability to multi-task.
Ability to demonstrate clear, professional boundaries.

Nice To Haves

Experience in Harm Reduction, Trauma-informed Care, Mental Health First Aid, CPR, Overdose prevention, etc., desired but not required.

Responsibilities

Will serve as the first point of contact for residents, guests and visitors and be required to provide professional, trauma informed interactions that promote a positive and trust building experience within the Cathedral Square community
Monitor visitors to the building in accordance with the building’s guest policy. This includes but is not limited to requesting ID from visitors, managing visitor log; oversees residents pick up and escort their visitors in and out of the building
Ensure residents follow all community guidelines and escalating any lease violations or guest concerns to the Property Manager and Site Director
Respond to residents’ questions or concerns or elevating those questions or concerns to the Property Manager and/or Care Manager(s) when needed.
Answer the property telephone and forwarding calls/information to either the Property Manager or Case Managers as appropriate.
Conduct hourly rounds of the property to ensure that the building is secure, including monitoring security cameras at the front desk.
Keep Communications Log current, informative and professional. Complete daily shift report and generate incident and other reports as needed.
Respond to fire alarms and other emergencies. Responsible for calling first responders or Property Manager/On-call Maintenance to ensure urgent situations are handled and reported appropriately.
Attend staff meetings and meeting with supervisors as requested.