Front Desk Associate

Riverbend Community Mental Health, Inc.•Concord, NH

4h•$16 - $21•Onsite

About The Position

Purpose: The Front Desk Associate is the first point of contact for patients and visitors. This role involves greeting patients and visitors, client check-in and check-out, collecting co-pays and deductibles, maintaining updated patient records, answering phones, providing administrative support, scheduling, and coordinating with providers and other staff. This position plays a crucial role in maintaining a welcoming and organized Front Office.

Requirements

H.S Diploma or equivalent is required.
Two years’ experience in an office environment is preferred.
Experience with health insurance billing procedures preferred.
Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
A valid driver’s license and personal vehicle or access to a reasonable alternative is preferred.
Communication
Critical Thinking
Ethical Practice
Ability to work independently and/or as part of a team
Demonstrated experience with front end workflows, scheduling, client intake, and administrative support functions
Demonstrated experience with cash handling best practices and workflows
Strong interpersonal and customer service skills with the ability to respond to clients and families in a compassionate and professional manner
Ability to deescalate and problem solve in real time with clients and staff
Excellent oral and written communication skills in English
Ability to multi-task and prioritize assignments under high pressure in a fast-paced environment
Work with frequent interruptions and respond appropriately to unexpected situations.
Professional and organized with a high attention to detail
The ability to maintain compliance with all company policies and procedures is required
The ability to handle sensitive information with the utmost confidentiality is required
Maintain open communication to foster an atmosphere of cooperation and professionalism.
Utilize active listening techniques
Knowledge of standard office equipment and software, including Word, Excel, Adobe Acrobat, PowerPoint, Outlook, and has the ability and willingness to learn new and/or proprietary applications as required.

Responsibilities

Greeting patients and visitors while providing information and addressing initial inquiries
Appointment management which includes scheduling, rescheduling, managing appointment calendars, managing cancelation lists, and sending appointment reminders
Check in and check out of clients, including collection of co-pays, deductibles, back balances, client data, and insurance updates, providing any form needs to clients, and provider notification of arrival
Scanning of completed documentation into Charts
Answering and directing phone calls, taking messages, and communicating with staff and clients
Check clients in Medicaid system at regular intervals
Verification of Medicaid transportation and setup/documentation of interpreter services as needed
Follow front desk opening procedures including Incident-to-staff log, billing notes follow-up, paperwork setup, schedule setup, waitlist calls, and copay reminders
Process terminations including admin discharge form and all steps on checklist as needed
PCP letters as needed
Daily payment reconciliation
Annual paperwork including mailing, signature collection, tracking, and follow-up
Other duties as assigned