Front Desk Associate / Concierge

PMP Management LLC•Los Angeles, CA

21d•Onsite

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Front Desk /Concierge, Encino Oaks, Encino, CA. Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description: The Front Desk Associate / Concierge will be responsible for interacting with residents and guest will work at the Front Desk for the community to assist the guests. Responsibilities included greeting, assisting, managing access, and maintaining a professional front office presence.

Requirements

1–3 years of front-of-house, hospitality, or luxury residential experience
Strong interpersonal and communication skills
High level of discretion, emotional intelligence, and professional judgment
Ability to remain on your feet and engaged for long periods
Professional appearance and demeanor
Able to carry and moving items up to 20 pounds
Ability to build rapport with residents, team members, and vendors
High School Diploma or GED

Nice To Haves

Bilingual a plus
Experience in high-rise, high-profile residential settings preferred

Responsibilities

Greet all residents and visitors, providing hospitality-like service.
Interface with all residents and guests, providing on-going extraordinary service and ensuring questions and requests are addressed in a timely fashion.
Serve as the primary layer for access control and key management.
Assisting with homeowner and tenant package management.
Work with the General Manager to provide regular and consistent communications to membership with community updates and events via newsletters, e-mail, mail, phone, etc.
Address walk-up resident service requests.
Answer all front-desk calls and address call-in resident service requests.
Update the association website and portal, including both document folders and the community calendar, ensuring all information is up to date.
Work with the General Manager to ensure all service requests are addressed in a timely manner, providing updates to the respective resident as necessary.
Proactively reach out to owners regarding any non-compliance or delinquency matters.
Work directly with on-site staff, vendors, and the Association Board of Directors to provide the supportas necessary to ensure they’re able to meet their operational duties and obligations.
Perform various other duties as assigned.