Front Desk Associate (ASC)

EyeSouth Partners•Troy, MI

About The Position

TruVista Surgery Center is an award-winning opthalmic surgery center in Troy, MI. Our skilled physicians perform cataract surgery, retinal surgery, glaucoma surgery, eyelid surgery, and more at our state-of-the-art facility. Register patients, collect payments, verify insurance. Provide excellent customer service to all patients. Perform regular medical office functions such as answering phones, filing, etc.

Requirements

High School Diploma or Equivalent Certificate Required
Minimum 2 years of experience in a medical office/health care setting
Strong computer knowledge and skills
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem solve and think independently

Nice To Haves

Understanding of medical terminology

Responsibilities

The Front Desk Associate provides exceptional patient service, both in person and over the phone.
Answer incoming calls to the facility.
Relay information in an accurate, timely and concise manner.
Greet patients and visitors to the facility in a welcoming and friendly fashion.
Notify facility personnel of patient’s arrival if needed.
Ability to maintain a calm temperament under stressful conditions and always present a professional manner and attitude.
Accurately enters/scans information into the computer system as needed.
Conduct an efficient and smooth patient registration process while providing excellent patient experience.
Verify insurance information and obtain copies if necessary.
Obtain and witness the patient’s or legal guardian’s signatures on legal forms as required.
Collect deductibles and all payments and co-payments for services on the day of surgery.
File patient charts timely and accurately.
Adhere to all processes, policies, and procedures.
Other duties as assigned.