Front Desk Assistant Manager- Hotel

Belterra Casino Resort • Florence, IN

23h

About The Position

The Front Desk Assistant Manager position is responsible for supervising the activities of the hotel front office and bell desk on assigned shift, ensuring the smooth check-in and check-out processes for hotel guests needs are met, as well as assist with their questions and special requests. The Front Desk Assistant Manager: Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives. Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department. Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved. Supervises and directs guest check‑in and check‑out process and delivery of luggage to ensure that procedures are followed and that guests are helped quickly and in a courteous manner according to Belterra’s standards. Investigates and resolves guest concerns or complaints in a timely and friendly manner in order to maintain positive guest relations. Ensures the needs of guests are being met and are consistent with the standards established by Belterra’s management. Monitors daily operations to ensure all departmental service standards are maintained. Prepares daily schedules according to business levels. Monitors equipment operations to ensure proper function, requests maintenance or revision as necessary.

Requirements

• Demonstrated knowledge of hotel services operations.
• Experience with hotel/reservations property management systems.
• Understanding of property and department policies and procedures.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.
• These skills and abilities are typically acquired through the completion of a high school education or equivalent and two years of hotel experience with one year supervisory experience.
• This knowledge and these skills are typically acquired through a Bachelor's degree in Hotel Administration or related field and two years hotel experience with one year of supervisory experience and/or a high school diploma or equivalent and seven years experience with three to five years experience in a supervisory capacity.

Responsibilities

• Hires, trains, motivates, evaluates, and supervises staff
• Understands department objectives, standards, guidelines, and budget
• Establishes and maintains training and development procedures
• Supervises and directs guest check‑in and check‑out process and delivery of luggage
• Investigates and resolves guest concerns or complaints
• Ensures the needs of guests are being met
• Monitors daily operations to ensure all departmental service standards are maintained
• Prepares daily schedules according to business levels
• Monitors equipment operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED