Front Desk Agent (Hotel)

Dawn Ranch Lodge•Guerneville, CA

1d•$18 - $22

About The Position

Full-time position. We are looking for a Front Desk Agent to join our team! As a Front Desk Agent, you will represent the hotel throughout all stages of the guest’s stay. By working with all hotel personnel, you will ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests as directed by management, and ensuring a pleasant stay and smooth checkout. You will play a key role in ensuring guest satisfaction.

Requirements

High school diploma or equivalent.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

Previous hospitality experience is preferred.
Previous knowledge of PMS and CRM systems is preferred.
Working knowledge of Microsoft Word and Excel.

Responsibilities

Respond promptly and professionally to customer requests, complaints, and inquiries.
Properly secure guest information.
Able to learn safety, emergency, and accident prevention policies and procedures.
Understand and adhere to proper credit card and cash handling policies and procedures.
Able to perform numerical operations using basic counting, adding, subtracting multiplying, and dividing.
Able to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, handling machinery, lifting, feeling, talking, hearing, and see.
Able to stand for long periods of time or for the duration of a shift.
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
Ensures to maintain a clean and organized front-of-house area, including lobby and seating areas.
Assist with inspecting guest rooms prior to guest arrivals
Respond to guest requests, and assist in person when necessary
Adhere to all health and safety regulations and procedures.
Report any unusual occurrences or requests to the manager or assistant manager.
Manage and resolve all guest complaints in a professional and courteous manner.
Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance.
Perform other duties as assigned.
Availability to work evenings, weekends and holidays.