Front Desk Assistant Manager

Aman

1d • Onsite

About The Position

Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites. Role Amangiri is seeking an attentive and energetic Assistant Front Desk Manager to support our Front of House operations. This role plays a vital part in ensuring the smooth arrival, stay, and departure of our guests while fostering a supportive and service-focused team environment. Based at our ultra-luxury resort in Canyon Point, Utah, this individual will serve as a leader, mentor, and ambassador for the Aman brand.

Requirements

• Bachelor’s degree or relevant industry experience required.
• Minimum 2 years in a supervisory or leadership role in hospitality preferred.
• Strong knowledge of front office systems and service standards.
• Excellent communication, organization, and multitasking skills.
• Flexibility to work evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 45 lbs.
• Comfortable working in indoor/outdoor environments and all weather conditions.
• High level of discretion and sensitivity to cultural diversity.
• Self-motivated and capable of motivating others.
• Clean driving record

Nice To Haves

• multilingual abilities are a plus.

Responsibilities

• Supervise the front desk team to ensure smooth and professional guest service.
• Represent the resort with a positive and service-oriented attitude at all times.
• Create weekly schedules in line with occupancy forecasts and business needs.
• Conduct daily team lineups and communicate operational updates.
• Resolve guest concerns promptly and coordinate with other departments as needed.
• Ensure front desk staff are well-trained in Opera, Hotsos, Voxer, and other tools.
• Monitor arrivals, departures, and room assignments for accuracy.
• Conduct regular departmental training and monthly performance certifications.
• Support the Front of House Manager and act as their representative in their absence.
• Participate in the resort’s Manager on Duty program.

Benefits

• Aman Global Complimentary Night Programme.
• Discounts on Food & Beverage outlets, spa treatments, and Aman retail.
• One meal provided per shift.
• 401k plan with partial match after one year of service.
• Free vision, dental, and life insurance.
• Amangiri pays 90% of your medical health plan and 100% of your vision and dental benefits.
• Paid time off.
• Work in one of the most iconic resorts in the world.
• Be part of a global team dedicated to excellence, growth, and wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level