Front Desk Assistant Manager - Glacier National Park

Xanterra Parks & Resorts•Columbia Falls, MT

53d•Onsite

About The Position

Live. Work. Explore. as a part of our Lodging team in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We're hiring Front Desk Assistant Managers to Live. Work. Explore. this summer! Job Summary: We don't just check guest in - we welcome them into our summer home. Our front desk team is at the heart of guest experience, and we're looking for someone to help lead the charge with energy, empathy, and excellence. You are the co-pilot of smooth arrivals, calm problem-solver during chaos, and a cheerleader for the front desk crew. You thrive on making people smile, keeping things organized, and juggle a dozen things at once. The Details:Position Type: SeasonalSeason Dates: late-April through September 2026 (exact dates vary by location)Pay: TBDSchedule: Typical schedule is 45-50 hours, 5 days per week (may include weekends, evenings, and holidays) Why Glacier National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are an authorized concessionaire in Glacier, and proud stewards of the park. Life in Glacier: Free employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style) Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth) Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world The adventure of a lifetime!

Requirements

Friendly, outgoing personality with a "Yes, absolutely!" attitude
Demonstrate strong and excellent communication skills
Ability to multi-task and think on your feet
Tech-savvy enough to use front desk software and troubleshoot a guest room key issue. Requires strong computer skills to operate Opera Property Management Software (PMS).
Passion for people and love of hospitality
A talent for turning frowns upside down
Must be flexible and adaptable to different changes and have good decision making skills
Able to work flexible hours including weekends, holidays, overnights, and occasional guest emergencies
Knowledge of basic math skills
Excellent leadership skills and ability to supervise and train the staff members
Must be able to demonstrate excellent organization and time management skills, goal oriented, and strong interpersonal communication skills and should be able to handle pressure situations
Previous customer service or hospitality experience or sales management experience.
Ability to lift and carry up to 15 pounds.
Stand for up to eight hours per shift.
Requires bending, stretching and reaching throughout a shift.
Working safely with required chemicals.

Responsibilities

Perform all functions on the Guest Service Associate job description.
Support and assist the Guest Service Manager in leading the front desk and bell teams (Lake McDonald and Many Glacier only)
Be a hands-on leader - greeting guests, checking them in/out, and jumping in wherever needed
Train, coach, and motivate agents to deliver top-tier service (and maybe win a few great reviews).
Resolve guest issues quickly and professionally - turning "uh-oh" into "all good."
Monitor reservations, room availability, and special requests
Assist with scheduling, payroll, inventory, and team performance evaluations
Train staff in detailed knowledge about the hotel's services, hours of operations, and surrounding areas.
Responsible for daily guest room blocking and guest requests are handled.
Handle escalated guest concerns with grace, empathy, and solutions
Lead by example in maintaining standards, cleanliness, and a positive team vibe
Follow Company and departmental environmental practices, safety practices, and policies and procedures
Other duties as assigned.

Benefits

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Glacier National Park pass
Free Red Bus Tours (if available)
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
Free employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)