Front Desk Agent

Great Wolf Resorts • Scotrun, PA

383d • $31,200 - $31,200

About The Position

The Front Desk Agent at Great Wolf Lodge plays a crucial role in ensuring a smooth and professional check-in and check-out process for guests. As the first point of contact, this position is responsible for creating a positive first impression and providing excellent customer service while assisting guests with their inquiries and needs.

Requirements

• High School Diploma (or equivalent education/experience).
• Must be flexible regarding schedule, based on business demands.
• Previous experience demonstrating strong customer service.
• Successful completion of a criminal background check and drug screen.

Nice To Haves

• Ability to multi-task and prioritize a variety of tasks with minimal direction.
• Proven teamwork skills.
• Enthusiastic and energetic.
• Excellent communication skills.

Responsibilities

• Welcomes guests by greeting, answering questions, responding to requests.
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guests to room by showing location on resort map.
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data.
• Collects revenue by entering services and charges, computing bills, obtaining payment.
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
• Secures guest's valuables by processing lost and found to the housekeeping department.
• Confirms guest identity for registering guests.
• Maintains a safe working environment by verifying, reporting and acting in a safe manner.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED