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As a Front Desk Agent at Kissel Uptown Oakland, you will play a crucial role in providing exceptional guest service and ensuring a smooth check-in and check-out process for all guests. Your primary responsibilities will include greeting and registering guests, managing reservations, and performing hotel operator and concierge duties. You will be the first point of contact for guests, and your friendly demeanor and professionalism will set the tone for their stay. You will be responsible for maximizing room revenue and occupancy while providing attentive and courteous service throughout the guests' stay. This position requires a commitment to maintaining high standards of personal appearance and grooming, as well as compliance with hotel policies and regulations to ensure safe and efficient operations. In this role, you will handle various guest inquiries, provide information about hotel services and local attractions, and assist with any special requests. You will also be expected to maintain effective communication with fellow associates and other departments within the hotel to ensure a seamless guest experience. Your ability to multi-task, problem-solve, and work well under pressure will be essential in this fast-paced environment. Additionally, you will be required to operate the Front Desk computer system and manage the telephone switchboard efficiently. Your contributions will help create an enjoyable and memorable experience for our guests, reflecting the vibrant spirit of Oakland and the unique offerings of Kissel Uptown Oakland.
