Front Desk Agent

Remington Hotels • Bloomington, IN

106d

About The Position

As a Front Office Associate, you will be responsible for greeting and communicating cordially with guests, ensuring a prompt and professional check-in and check-out process. You will assist in pre-registration and blocking of reservations when necessary, and you will need to have a complete working knowledge of the Front Office computer or manual system, including all daily transactions and those which are not performed often. Your role will also involve accurately managing cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. Additionally, you will review any reservations with special requests and work to block rooms accordingly. Knowledge of hotel rates, discounts, and how to handle each is essential, as well as a working knowledge of reservations and procedures, including how to take same-day reservations. You should be able to take reservations in approximately 2 minutes and know and follow cancellation and relocation procedures when necessary.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays.
• Enjoy working as part of a team to provide great experiences for guests.

Responsibilities

• Greet and communicate cordially with guests.
• Check guests in and out of the hotel promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Know how and where to post all charges accurately and efficiently.
• Manage cash handling, including receiving payments and making change correctly.
• Review reservations with special requests and block rooms accordingly.
• Have knowledge of hotel rates and discounts.
• Take same-day reservations and follow cancellation procedures.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services