Front Desk Agent

Philadelphia International Airport • Philadelphia, PA

123d

About The Position

The Marriott Owings Mills Metro Centre was awarded the AAA 4 Diamond Award in its first year of operation, joining the ranks of elite Baltimore 4 Diamond hotels and one of only ten 4 Diamond hotels in Maryland! A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

• Greet guests and complete the registration process including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What This Job Offers

• Career Level: Entry Level
• Industry: Support Activities for Transportation