FRONT DESK AGENT

Saratoga Harness Racing, Inc. • Saratoga Springs, NY

79d

About The Position

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, 'To create special experiences one guest at a time.' If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply! Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Requirements

• At least 18 years of age.
• Prior experience in guest service capacity preferred.
• Excellent guest service skills; attentive and detail oriented.
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers.

Nice To Haves

• Occasional lifting/carrying of up to 25 lbs.
• Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
• Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.

Responsibilities

• Greet guests upon arrival.
• Perform guest check-ins and check-outs, dispense room keys.
• Process/posts transactions associated with guests stays including incidental charges.
• Coordinate with housekeeping/maintenance for availability and readiness of rooms.
• Answer guest questions regarding facility and surrounding area.
• Act as a sales member for promotion of internal events, dining, and packages.
• Forward guest mail, package and deliveries to appropriate rooms.
• Answer incoming phone calls; operate telephone system to receive incoming messages and record guest messages.
• Complete assigned check lists and projects for scheduled shift.

Benefits

• Competitive Medical, Dental, & Vision Insurance
• Vacation & Sick Time That Promote Work/Life Balance
• Company Paid Life Insurance
• 401(k) with 4% Match
• Free Employee Assistance Program
• Attendance Bonus
• Robust Employee Recognition Program
• $20.00 YMCA Memberships.
• Local and National Discount Programs Through EAP & Tickets@Work
• STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
• Unlimited growth potential
• Delicious FREE Meals in Our Team Dining Facility

What This Job Offers

• Number of Employees: 251-500 employees