Front Desk Agent

Best Western Hotels & Resorts • Santee, CA

405d • $33,280 - $33,280

About The Position

The Front Desk Agent at Best Western Santee is responsible for providing exceptional customer service to guests during their stay. This role involves managing check-ins and check-outs, taking reservations, and ensuring a smooth experience for guests. The position requires a friendly and dependable individual who can work flexible hours, including weekends, to meet the needs of the hotel and its guests.

Requirements

• Bilingual or multilingual skills are preferred.
• 2 years of hotel experience is required.
• Customer service experience is essential.
• Mid-level driver's license is necessary.
• Proficient in phone etiquette and cash handling.

Responsibilities

• Taking reservations and managing guest check-ins and check-outs.
• Monitoring room availability and communicating with other staff members.
• Maximizing room occupancy through up-selling techniques.
• Demonstrating knowledge of hotel room categories, rates, and general information.
• Following company brand standards and assisting other departments as necessary.

Benefits

• Free parking
• Paid time off
• Employee discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed