Front Desk Agent

French Lick Resort-posted 3 months ago
Full-time • Entry Level
New Orleans, LA
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The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

  • Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times.
  • Deliver exceptional guest service and enhance guest satisfaction.
  • Effectively convey information and ideas, and address guest inquiries and issues promptly.
  • Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  • Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  • Work with and understand financial information, performing basic arithmetic functions as needed.
  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.
  • Daily Pay
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
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