About the position
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
Responsibilities
- Greet, register, and assign rooms to guests during their check-in process.
- Complete check-in and check-outs for all reservations.
- Issue room key and escort instructions to Bell Staff.
- Transmit and receive messages, using phone, text, and teams messaging.
- Date stamp, sort, and track incoming mail and messages.
- Answer inquiries about hotel services, benefits, guest registration, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests' accounts.
- Maximize Room Inventory and manage according to resort occupancy.
- Create and confirm reservations.
- Compute bills, collect payments, and make changes for guest’s reservations and accounts.
- Balance all accounts for guest reservations, ensure all payments were accounted for.
- Post, collect, and monitor all guests room charges.
- Complete due outs before the end of the shift.
- Conduct nightly bucket checks.
- Be responsible for resolving all guest concerns, by providing high quality customer service.
Requirements
- Must be able to lift up to 15lbs.
- Must be able to stand for long periods of time.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Excellent customer service skills.
- Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
Benefits
- Comprehensive health benefits – medical, dental and vision.
- Paid Time Off (PTO) – vacation, sick, and personal.
- Paid Holidays.
- 401K with generous company match.
- Get access to your pay as you need it with our Daily Pay benefit.
- Family benefits including pregnancy, and parental leave and adoption assistance.
- Wellness Programs.
- Flexible Spending Accounts.
- Tuition Assistance.
- Military Leave.
- Employee Assistance Program (EAP).
- Life, Disability, Accident, Critical Illness & Hospital Insurance.
- Pet Insurance.
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.).
- Advancement & development opportunities.
- Community Involvement Programs.
