Front Desk Agent

Hampton Inn/Home2 Suites Towson • Towson, MD

413d

About The Position

The Guest Service Agent plays a crucial role in ensuring a positive experience for hotel guests by managing check-ins and check-outs, providing information about hotel services and local attractions, and handling reservations and payments. This position requires strong communication skills and the ability to multitask effectively in a fast-paced environment.

Requirements

• Proven experience as a front desk agent preferred.
• High school diploma or GED certification or an equivalent combination of education and experience.
• Prioritization and time management skills required.
• Ability to work quickly without compromising quality.
• Attention to detail skills required.
• Reliable mode of transportation required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and escort instructions to guests or bell staff as appropriate.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephone, fax, and switchboard.
• Answer inquiries regarding hotel services, guest registration, and local shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel reservations for guests as needed.
• Post charges for room, food, liquor, or telephone by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests when requested.
• Deposit guests' valuables in hotel safe or safe-deposit box as needed.
• Order complimentary flowers or champagne for special guests at management's direction.
• Understand and enforce hotel company credit policies.
• Account for all cash and make deposits in accordance with hotel and company policies.
• Communicate effectively with other front office and hotel departments.
• Report to work for scheduled shifts, on time and in uniform according to company policy.
• Comply with all company policies and procedures related to the position and its duties.
• Take the initiative to greet guests in a friendly and warm manner.
• Cross-sell other Shamin Hotels.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED