Front Desk Agent

Candlewood Suites • Alabaster, AL

391d • $27,040 - $27,040

About The Position

We are seeking a friendly and professional Front Desk Agent to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing reservations, assisting guests with inquiries, and maintaining the front desk operations efficiently.

Requirements

• Strong customer service skills with a focus on guest relations.
• Proficiency in phone etiquette and handling phone systems effectively.
• Experience in hospitality management or previous roles within the hotel industry is preferred.
• Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
• Knowledge of night audit procedures is a plus.
• Excellent communication skills with an ability to connect with guests from various backgrounds.
• Strong organizational skills with attention to detail in managing reservations and guest requests.

Nice To Haves

• Bilingual
• Multilingual
• Experience in hospitality management

Responsibilities

• Greet guests warmly upon arrival and provide them with necessary information about the hotel or resort.
• Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
• Handle reservations through phone systems and online platforms, including modifications and cancellations.
• Address guest inquiries and concerns promptly, providing solutions to enhance their experience.
• Maintain accurate records of guest information, billing details, and room assignments.
• Conduct night audits as required to ensure all financial transactions are balanced.
• Collaborate with other departments to fulfill guest requests and improve overall service quality.
• Uphold hotel policies and procedures while ensuring compliance with safety regulations.

Benefits

• Paid time off
• Employee discount
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed