Front Desk Agent

Hyatt Hotels • Bali, ID

82d

About The Position

As a Front Desk Agent, your main responsibility is to warmly welcome guests to the hotel and assist them with any queries they have during their stay. You provide guests with an efficient and smooth check in and check out and ensure that all billing is complete and accurate. As a key member of the Front Office team, you always seek to anticipate guests needs to help ensure that their stay is a memorable one.

Requirements

• Diploma in Hospitality Management or similar
• Experience in Reception or in a guest service type of role
• Well-groomed, friendly and with a warm personality
• Confident communication skills
• Computer literacy in Opera Fidelio, Micros, Microsoft Office, EDC Machine
• Fluent English language skills

Responsibilities

• Warmly welcome guests to the hotel
• Assist guests with queries during their stay
• Provide efficient and smooth check in and check out
• Ensure all billing is complete and accurate
• Anticipate guests' needs to enhance their stay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees