Front Desk Agent

MCR • Temple, TX

122d

About The Position

The Front Desk Agent at the Residence Inn by Marriott Temple is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older.

Nice To Haves

• Ability to work a varied schedule that may include evenings, nights, weekends, and holidays.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all features of the hotel facility and amenities.
• Support all groups and events at the hotel.
• Answer all incoming calls with friendly service using the approved greeting.
• Ensure all areas, both front and back of the house, are kept clean and well-organized.
• Complete operational checklists accurately and at designated times.
• Ensure accurate shift handover reports for effective communication.
• Wear a clean, approved uniform and be well-groomed at all times.
• Check-in/out guests in a timely manner and contact them after check-in to ensure satisfaction.
• Maintain an up-to-date understanding of room rates and promotions.
• Receive and note all incoming mail as required.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed