Front Desk Agent

Homewood Suites by Hilton Pittsburgh-Southpointe • Canonsburg, PA

74d

About The Position

The position involves registering and assigning rooms to guests, issuing room keys, and providing escort instructions to the Guest Service Agent or directly to guests. Responsibilities also include sorting and tracking incoming mail and messages, transmitting and receiving messages through various communication channels, and answering inquiries related to hotel services, guest registration, and local shopping, dining, entertainment, and travel directions. The role requires computing bills, collecting payments, and making change for guests, as well as making, confirming, and canceling reservations through all communication avenues. Additionally, the position involves posting charges to guest bills when the interface is inoperable, making reservations for transportation or entertainment for guests, and depositing guest valuables in the hotel safe deposit box. A full working knowledge and expertise of each shift, including night audit, is essential.

Requirements

• Knowledge of OnQ operating system a plus!
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Attend required meetings.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Relevant training and experience and additional education preferred.
• CPR and first aid training preferred but can be trained.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

What This Job Offers

• Number of Employees: 5,001-10,000 employees