Front Desk Agent

HomeTowne Studios & Suites by Red Roof • Casselberry, FL

395d • $31,200 - $35,360

About The Position

The Front Desk Agent at HomeTowne Studios & Suites by Red Roof is responsible for providing excellent customer service to guests, managing reservations, and ensuring a smooth check-in and check-out process. This role is crucial in maintaining guest satisfaction and supporting the overall operations of the hotel.

Requirements

• High school diploma preferred or equivalent experience.
• 1 year in a previous customer service position.
• Must have basic office skills (math, cash handling, computer skills, etc.).
• Basic English communication (verbal and written) skills required.

Responsibilities

• Welcome guests with a friendly greeting and smile while performing all guest-related services.
• Handle reservations requests; check guests in/out; handle guest accounting and cashier functions.
• Make, change, and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status; promote future sales.
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives about problems, requests, and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned, and rooms in need of maintenance.
• Perform all other duties as assigned.

Benefits

• Health insurance (Employee contributions starting as low as $54 individual and $297 family (Semi Monthly))
• Dental
• Vision
• Competitive Pay
• Employer Paid Life Insurance
• PTO
• 401K with Employer Match
• Career Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees