Front Desk Agent

Southfield Extended Stay Hotel • Southfield, MI

429d • $29,120 - $35,360

About The Position

The Hotel Front Desk Agent serves as the first point of contact for guests, managing all aspects of their accommodation experience. This role involves registering guests, managing reservations, and providing information about the hotel’s amenities, rates, and services. The ideal candidate will have a strong customer service background and experience in the hotel industry, contributing to a pleasant and memorable stay for guests.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Benefits

• Health insurance
• Paid time off
• Employee discount
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed