Front Desk Agent

Sheraton Hotels & Resorts • Pittsburgh, PA

397d

About The Position

The Front Desk Agent at Sheraton Pittsburgh Hotel at Station Square is responsible for greeting and registering guests, providing exceptional service, and ensuring a smooth check-out process. This role is crucial in maintaining the hotel's high standards of quality and guest satisfaction, operating within a 24/7 environment that requires flexibility in shifts and hours worked.

Requirements

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to effectively deal with internal and external customers.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.

Nice To Haves

• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys, certificates, and coupons as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash; make change and balance assigned house bank.
• Accept and record vouchers, travelers checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication.
• Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at the time of check out and ensure guests satisfaction.
• Field guest complaints, conducting thorough research to develop effective solutions.
• Remain calm and alert during emergency situations and heavy hotel activity.
• Keep the corridors and service area neat at all times.
• Adhere to all company policies and procedures.
• Report unsafe conditions to supervisor/manager.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED