Front Desk Agent

Nemacolin • Farmington, PA

304d • $16

About The Position

Nemacolin is in search of professional, courteous, and outgoing individuals that will provide excellent customer service to our guests. This position requires an enthusiastic personality and willingness to work in a fast-paced environment while maintaining a positive attitude. The individual in this role is responsible for creating 100% guest satisfaction by showcasing efficient and effective service at all times. The Guest Service Agent must adhere to policies and procedures that Nemacolin has established, build positive relationships with guests and other associates, communicate effectively on all levels, and demonstrate proficient technical and customer service skills for their assigned area.

Requirements

• High school diploma or equivalent required.
• Candidate must have the ability to work a variety of shifts - including evenings, weekends, and holidays.
• Candidate must have the ability to speak English fluently.
• Friendly and outgoing personality.
• Excellent communication skills.
• General knowledge of surrounding areas and attractions at the resort.
• Ability to work in a fast-paced environment.
• Previous experience in the hospitality industry is preferred.
• Associate's Degree preferred.

Responsibilities

• Creating guest satisfaction by providing fast and courteous service.
• Giving personal attention to guests in order to exceed their expectations.
• Utilizing empowerment to resolve guest issues.
• Providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay.
• Assist the butler team during all times.
• Completing the necessary steps in the registration process as well as the departure process.
• Ensuring that resort guests are familiar with the location of their rooms.
• Promoting resort services and amenities.
• Contacting returning guests in order to assist them in planning their stay.
• Making reservations for onsite and offsite dining, activities, and entertainment.
• Remaining current with all property systems such as Host, SpaSoft, Seven Rooms, Zingle, Outlook and Microsoft Teams.

Benefits

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas
• Wisteria Associate Community
• Associate Recognition programs
• Opportunities for advancement
• Mentoring and coaching programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED