Front Desk Agent

Westgate Resorts • Orlando, FL

251d • $16

About The Position

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service.

Requirements

• Must be able to lift up to 15lbs
• Must be able to stand for long periods of time
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Excellent customer service skills
• Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

• Greet guests warmly upon arrival, facilitating smooth check-in procedures
• Efficiently register guests, ensuring accurate information and assigning suitable rooms
• Issue room keys and provide necessary instructions to the guest
• Manage telephone communications by transmitting and receiving messages professionally
• Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
• Maintain up-to-date records of room availability and guest accounts for efficient management
• Handle billing procedures, including computing bills, collecting payments, and providing change
• Take reservations and confirm bookings promptly and accurately
• Record and post charges to guest ledgers, including room rates and additional services
• Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
• Conduct nightly bucket checks to ensure guest satisfaction and comfort
• Demonstrate active listening skills and provide effective solutions to guests' concerns and issues

Benefits

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED