Front Desk Agent Part Time Weekends Only

ALM Eaglewood LLC•Itasca, IL

About The Position

Change your career and join the hospitality team at Eaglewood Spa, Arbor Lodging. We're always looking for talented, driven people to enhance our team and help us deliver on our promise: exceeding our guest’s expectations. We offer a world of promising opportunities across a diverse range of career areas, all of which will engage and empower you to realize your passion, achieve greatness, and experience the rewards of making a positive impact in our guests and employee’s lives. A job at Eaglewood Resort is unlike any other. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of our success and our family. Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent [Part-time role with mandatory weekend shifts. Candidates must be available to work Fridays, Saturdays and Sundays] is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.

Requirements

High school Diploma or equivalent
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent written and verbal communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion

Nice To Haves

Credit Card handling experience preferred
Hotel Front Desk experience preferred
Experience with hotel reservations software preferred

Responsibilities

Part-time role with mandatory weekend shifts. Candidates must be available to work Fridays, Saturdays and Sundays.
Greet and check-in guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and address guest needs and requests
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time