Front Desk Agent/Renaissance St. Louis Airport

Renaissance St. Louis Airport • St. Louis, MO

2h • Onsite

About The Position

Job Description:

Full-time position
Shifts: 7:00am-3:30pm and 3:00pm-11:30pm (some possible mid-shifts)
Weekend availability is needed and not-negotiable

At Renaissance Hotels, we believe in helping our guests discover unexpected experiences. We are known for delivering distinctive service, local discovery, and elevated hospitality in a full-service hotel environment.

We are seeking a professional, service-driven Front Desk Agent to join our team and serve as the face of our hotel. If you thrive in a fast-paced setting and enjoy creating memorable guest experiences, we'd love to meet you.

The Front Desk Agent is responsible for delivering exceptional guest service while efficiently managing check-in, check-out, guest inquiries, and guest requests. This role plays a critical part in shaping first and last impressions of the hotel experience.

Requirements

• Previous hotel or customer service experience preferred
• Ability to multitask in a fast-paced environment
• Pushing, bending, stooping, upward reaching, manual dexterity
• Hearing, writing, typing
• Minimum lifting/pulling of 20 pounds
• Standing for majority of shift
• High school education required. Relevant training and experience and additional education preferred.

Responsibilities

• Greet guests warmly and provide a welcoming arrival experience
• Prepare for and acknowledge our loyalty members and return guests
• Process check-ins and check-outs accurately and efficiently
• Handle room assignments, special requests, and upgrades
• Respond promptly and professionally to guest inquiries and concerns
• Maintain accurate billing and cash handling procedures
• Promote hotel amenities, outlets, and local experiences

Benefits

• 401(k) matching
• Medical, Dental, and Vision Insurance (for eligible associates)
• Paid Time off/paid holidays after 90 days
• Life insurance
• Hotel discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED