Front Desk Agent

Showboat Hotel & Island Waterpark•Atlantic City, NJ

30d

About The Position

Responsible for performing in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests, which contributes to an overall positive experience.

Requirements

Must be 18 years of age or older
Excellent communication and interpersonal skills, as well as listening attentively to guests
Strong attention to detail
Ability to multitask and prioritize effectively with front desk activities
Ability to provide and receive constructive feedback and guidance
Work flexible schedule including nights, weekends, and/or holidays as needed
High School diploma/GED or equivalent education
Previous experience in customer service role, specifically hospitality or hotel setting
Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems.
The ability to attend work predictably and regularly and to be punctual.
The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
The ability to work with mathematical concepts and to apply concepts to practical situations.
The ability to work cooperatively with others.
The ability to deal politely and professionally with customers and coworkers.
The ability to perform several tasks at once.
The ability to follow directions or instruction.
The ability to use a computer to communicate, create, and access information.
The ability to lift and move 25 pounds.
The ability to sit/stand/bend/stretch, etc.
The ability to use hands to finger, handle, or feel and reach with the hands and arms

Nice To Haves

Bilingual preferred but not required
Hospitality training preferred

Responsibilities

Guest Check-in and Check-out:
Greet guests with a warm welcoming manor
Registering arriving guests, assigning rooms, processing payments, and handling departure procedures
Make and issue room key and instructions directly to guest as appropriate, without announcing room numbers
Guest Inquiries:
Answer questions about hotel amenities, local attractions, directions, and services (i.e. hotel services, arcade, waterpark, shopping, dining and local entertainment).
Reservation Management:
Taking room reservations, confirming details, managing room availability, and canceling reservations as needed
Customer Service:
Providing a friendly and helpful demeanor to address guest concerns and requests
Complaint Handling:
Resolving guest complaints in a professional and timely manner along with the Supervisor
Billing:
Compute bill collects payment and makes changes for guests.
Understand and enforce the hotel company credit policies
Close guest balances
Performs other related duties as assigned by the Font Desk Manager and /or Director of Front Desk