Front Desk Agent

Canopy by Hilton Philadelphia Center City•Philadelphia, PA

22h•Onsite

About The Position

Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join their team. The property offers a modern and chic experience for guests with contemporary design, state-of-the-art amenities, and a bustling urban atmosphere. As a Front Desk Agent, you will be the welcoming face of the establishment, playing a pivotal role in ensuring guests feel valued and cared for from the moment they arrive. This role provides an opportunity to provide exceptional service, work in a team-oriented environment, and be a part of a globally recognized hospitality brand, creating unforgettable moments for guests.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction