Front Desk Agent
About The Position
The Front Desk Agent (Part Time) will be responsible to conduct all duties while providing guest service at the hotel's front desk. Responsibilities include daily paperwork, shift reports, attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. Check the front desk log for problems, special requests, etc. Greets, registers, and assigns rooms to guests. Process guest registrations, including collecting payment. Maintain room status inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and clean the lobby and bathroom as needed. Communicates all information to the following shift to ensure a smooth transition. Works closely with all hotel departments to ensure the highest quality of customer service. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. Responsible for completing all required shift paperwork, and night audit reports daily. Performs other duties as assigned by management.
Responsibilities
- Conduct all duties while providing guest service at the hotel's front desk
- Daily paperwork
- Shift reports
- Attend to guest needs such as guest check-in/check-outs
- Making reservations
- Answering guest questions
- Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment
- Counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift
- Check the front desk log for problems, special requests, etc
- Greets, registers, and assigns rooms to guests
- Process guest registrations, including collecting payment
- Maintain room status inventory
- Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff
- Maintain and clean the lobby and bathroom as needed
- Communicates all information to the following shift to ensure a smooth transition
- Works closely with all hotel departments to ensure the highest quality of customer service
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Explains in-room and hotel features
- Responsible for completing all required shift paperwork, and night audit reports daily
- Performs other duties as assigned by management
Benefits
- medical
- dental
- vision
- disability
- life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Employee Fund
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
