Front Desk Agent

Donohoe Hospitality Services Careers•Las Vegas, NV

13d

About The Position

Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and services to guests, and receive payment for services.

Requirements

Hotel front desk experience preferred.
Good communication and interpersonal skills.
Ability to stand for extended periods of time.
Ability to work in a fast-paced environment.
Ability to maintain control and composure in difficult situations and exhibit good judgment.

Nice To Haves

Hotel front desk experience preferred.

Responsibilities

Check guests in and out of the hotel according to hotel and/or brand standards.
Inform guests about the hotel’s facilities, policies, and procedures.
Provide tourist information to guests.
Handle the hotel phone system.
Transfer calls to appropriate departments/guests.
Accurately take messages for guests.
Take, modify, and cancel guestroom reservations.
Deal with inquiries, requests, and complaints from guests.
Coordinate with other departments to fulfill guests ' special requests.
Perform cashier duties, cash traveler’s checks.
Post phone charges and other miscellaneous charges to guest accounts.
Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
Follow in-house procedures to help ensure the security of guests and employees.
Know hotel emergency procedures.
Maintain the cleanliness of the Front Office area.