Front Desk Agent

Margaritaville Hotel Kansas City•Kansas City, KS

About The Position

Job Summary:Are you the kind of person who can turn a “long day of travel” into “ahhh, vacation mode”? As a Front Desk Agent at Margaritaville, you’ll be the first friendly face our guests see and the last tropical goodbye they remember. You’ll set the vibe, share island smiles, and help guests leave their worries at the door—because here, it’s always 5 o’clock somewhere. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!

Requirements

High school diploma or equivalent
Prior cash handling experience necessary
Exceptional communication skills
Very good computer skills
Ability to work flexible hours including weekends and holidays
Strong problem-solving skills
Ability to multitask and work in a fast-paced environment

Nice To Haves

Experience in customer service is preferred
Knowledge of hotel or resort operations is a plus

Responsibilities

Welcome guests with a warm island smile and smooth check-in/check-out experiences
Answer phones, emails, and guest inquiries with professionalism and laid-back charm
Provide information about the resort, amenities, local attractions, and upcoming events
Handle reservations, room assignments, and special requests with accuracy and care
Resolve guest concerns promptly, keeping the spirit of hospitality alive
Balance cash, process payments, and maintain accurate records
Work closely with housekeeping, maintenance, and other departments to ensure a seamless guest stay