Front Desk Agent

Donohoe Hospitality Services

56d • $18 - $20

About The Position

As a part of our front desk team, you are the heart of our hotel where most
guest interactions occur. Your role is vital in shaping our guests' overall
experience. As a Front Desk Agent, you will be the first point of contact for
our guests, ensuring a warm and welcoming experience from the moment they
arrive. Your role is pivotal in creating a positive impression and providing
exceptional customer service. You will handle guest check-ins and check-outs,
manage reservations, and address any inquiries or concerns with professionalism
and courtesy.

Requirements

• Strong communication and interpersonal skills.
• Ability to stand for extended periods.
• Ability to work in a fast-paced environment.
• Maintain control and exhibit good judgment in difficult situations

Responsibilities

• Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
• Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
• Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
• Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
• Cashier Duties: Handle cashier tasks, and posting charges to guest accounts.
• Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
• Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
• Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.
• Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
• Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.

Benefits

• health, dental, and vision insurance
• leaves of absences
• retirement plans
• paid time off
• hotel room discounts
• daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed