Front Desk Agent

Marriott • Sacramento, CA

28d • $19

About The Position

We are seeking a friendly, reliable, and customer-focused Front Desk Agent to
join our team for the evening shift. The Front Desk Agent is responsible for
providing excellent guest service, handling check-ins and check-outs, managing
reservations, and ensuring guests have a pleasant stay.

Requirements

• Previous hotel or customer service experience preferred but not required
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn hotel management systems
• Ability to multitask and work in a fast-paced environment
• Professional appearance and positive attitude
• Must be reliable and punctual
• Must be available to work weekends
• Ability to stand for extended periods
• Ability to occasionally lift up to 20 lbs

Responsibilities

• Greet guests in a friendly and professional manner upon arrival and departure
• Process guest check-ins and check-outs accurately and efficiently
• Answer phone calls and respond to guest inquiries
• Handle reservations, cancellations, and room assignments
• Process payments and maintain accurate billing records
• Address guest concerns or complaints and escalate issues when necessary
• Communicate with housekeeping and maintenance to ensure room readiness
• Maintain a clean and organized front desk area
• Follow hotel policies and procedures to ensure guest safety and satisfaction
• Complete end-of-shift reports and pass information to the next shift

Benefits

• Competitive hourly pay ($18.62/hour)
• Opportunities for advancement
• Employee hotel discounts
• Training provided
• Employee hotel discounts
• Competitive hourly pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed