Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING

36d

About The Position

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents, who provides exceptional customer service. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED; some college preferred
Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
Minimum six months related experience and/or training.

Nice To Haves

Bi-lingual English/Spanish is a plus
Previous work experience in the hospitality industry is highly preferred

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
Report any violations of the Rules and Regulations that are noticed at any time.
Be familiar with the fire alarm system operations and report all incidents to management
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Manage the Parking Garage by handling guest, residents and owners parking.
Write reports of daily activities and irregularities for management
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.