FULL-TIME Front Desk Agent

EOS HospitalityKey West, FL

About The Position

A Cuban-Inspired Paradise in Key West! Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare. What we are looking for:

Requirements

  • High school diploma or suitable equivalent.
  • 1+ years Front Desk Agent experience preferred.

Responsibilities

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Operating switchboard and assisting with inquiries.
  • Assisting the reservations manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.

Benefits

  • Competitive hourly wage + tips
  • Medical, Dental, Vision and other ancillary benefits
  • Employee discounts on food and beverages
  • Flexible scheduling
  • 401k Company Matching
  • Opportunities for advancement
  • Paid Parental Leave and more!
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